Sandbox Sally
10-24-2011, 01:33 PM
So I FINALLY got the nerve up to terminate the family who has been so condescending these past few months, and mom called me asking for another chance. I was terminating based on some insensitive comments both parents were making about activities etc ("maybe dd won't be so bored tomorrow since X will be here") and basically being felt like I was being interrogated at pick up every evening.
At the end of the phone convo, I let her talk me into keeping her dd, and I actually feel ok with it. I completely wasn't expecting the call. If anything, I thought I'd get a nasty email, but she apologized profusely for her behaviour and claims that she doesn't realize she was doing it. She also told me that she is extremely pleased with the quality of care I provide, and told me she was very sorry that she hasn't been conveying her satisfaction to me. She promised to do better. She honestly pleaded with me to sit down with her and talk it through, but after having been on the phone for half an hour by that point, I agreed to keep her daughter on.
So she knows how I feel now, in no uncertain terms. I was very honest with her. If things don't change, it'll be no drama to sever ties. I feel again like I have some control back in my hands as well, which I feel is kind of important in our line of work.
Has anyone ever reconsidered a contract termination? How did it go in the end?
At the end of the phone convo, I let her talk me into keeping her dd, and I actually feel ok with it. I completely wasn't expecting the call. If anything, I thought I'd get a nasty email, but she apologized profusely for her behaviour and claims that she doesn't realize she was doing it. She also told me that she is extremely pleased with the quality of care I provide, and told me she was very sorry that she hasn't been conveying her satisfaction to me. She promised to do better. She honestly pleaded with me to sit down with her and talk it through, but after having been on the phone for half an hour by that point, I agreed to keep her daughter on.
So she knows how I feel now, in no uncertain terms. I was very honest with her. If things don't change, it'll be no drama to sever ties. I feel again like I have some control back in my hands as well, which I feel is kind of important in our line of work.
Has anyone ever reconsidered a contract termination? How did it go in the end?