Is this normal for a private dayhome?
Hi! I just wanted to ask if this is normal for a private dayhome? For our almost 2 months stay at this dayhome, i'ts been really a headache for us.
For 2 months staying there we had lots of missed days in the dayhome because of several incidences: Texting us really late that she can't make it because she was sick (ok this is still fine but twice or thrice happening...kinda not good anymore); telling us that it's better for our baby to stay home first to make sure she is ok already (she said she is having diarrhea the day before but never we saw any from her poop everytime she says it and we even went to the doctor for it but there's really none), the worst which we think is really unacceptable is texting us that she has an appointment the next day in strathmore (35 to 45mins away from our place) . SHe asked us if she can bring althea but ofcourse we said no since its too far. We do not know what kind of appointment she had at Strathmore, but if this was during the time when she is also expected to look after the kids, a back up plan would have been appropriate. Then, she was still paid for the day, when in fact, it shouldn't have been. That was her personal appointment, had nothing to do with us, and expected to have been done outside "daycare" hours. We would have been more understanding if she had a plan B or if she had offered to give us a refund, knowing that most parents will not be willing to have their children brought somewhere else. This has nothing to do with the money but just to point out where it could have been dealt better with. It was not a "daycare" activity. So is bringing our baby to Costco, etc., which is like doing her personal business in the office/work.
(knowing we already paid for this - paid for a month). With all these we were left scrambling for another baby sitter, and having additional costs. =(
We just think that this is too much for us. Because of these incidence we decided to terminate her service. We kinda actually needed her explanation with all these issue we said but her reply is for her its pointless already and she just asked for the money (800bucks) 1 month since as per her contract she needs 1 month advance notice which we failed to do so. She didn't care with everything we said and stick to the payment asking us to pay before 6pm end of the day. (really demanding with no consideration and didn't addressed our concern just wants the money in a hurry).
Is this normal? Is there any gov't organizations we can say our complain? Thanks!