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Personally I have an opening and closing time for my daycare, and I stick to it. I don't have different hours, for different families. That said, of course they don't come at the exact same time, but...

I agree in that the caregiver didn't give it enough time, but personally as a parent, I wouldn't want this person caring for my child anyways.

I would demand the refund back, in writing, stating...

Most people either are a Teacher's Daycare and only take teacher's children (and are closed Spring Break, Christmas Break and Summer) or they're not and they charge year round.