Thank you Lee-Bee. All of the other children are gone by 4:30, I’ve only ever had one DCC (besides DCB) here until 5:30 just only ONE time & I was informed a week in advance that this would be so. Before DCB started 4 months ago, I had never had any children passed 5:15. Now I’m lucky if he’s gone by 5pm, & these are usually only because mom has earlier evening plans & needs him home before his usual pick up time.

Just today she actually picked him up at 4:15, but her mood definitely seemed off so I’m hoping that she finally got the hint that coming late is unacceptable. When she picked up late last Friday it was obvious I was peeved.

As for the no late fees thing, I don’t see that working for me. I will definitely use your tip to add the 3 strikes & you’re out type thing, but will still keep my late fees in place so even if someone is late picking up only ever 1 time I’m still not completely in a loss. I charge $10 if picked up within the first 10 minutes after closing time, & every 1 minute after that is $2 per minute. So the day she picked up at 6:12pm she incurred $14 in just late pick up fees & to her this wasn’t enough to deter her from picking up late.

When I update my handbook to include new policy changes I will include a private email to her that since she’s already picked up late TWICE, anymore late pick ups will result in an immediate termination.