Not wrong to be ticked and not totally sure I buy the familiy's excuses since she didnt' offer any explanation earlier from the sounds of it. Even if I had missed an appointment and been too busy dealing with the death to call them I certainly would have been telling them when I called to reschedule with the idea of making excuses, trying to explain myself. Sounds like she is a professional - one who assumes the rest of the world is there to do her bidding and she owes no one an explanation of her actions. I would totally pass on this one even if she calls back because it has gotten off to a bad start and you haven't even met yet.