OMG this reminds me of a parent I had (keyword HAD). I am usually up at 7:10 am when my first 3 kids arrive at 7:30am. I have enough time to get dressed, brush my teeth, fix my hair, tidy the play room and entrance and turn on the tv for the morning news. One morning, I get a call at almost 6:30 am and it was one of my parents asking if they can drop off their kids in 15 mins. I was still asleep when I got the call but I told her she could drop them off at 7:00am (any earlier I would have to charge a fee). She didn't even apologize for waking me up. She just assumed that I was up for the day since she was up already. UGH!!! Then she said that she knew she had to drop off her kids earlier the evening before at 9pm but that it would be too late to call me. DUH!!! Email or text me.
There had been many issues with respecting my business for a while so I had to let that family go.