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Sorry you have to deal with this. I would do what you're doing. Advertise like crazy, once you get someone else, terminate. Immediately. She'll probably ask why; reason being she didn't follow the terms of payment which are clearly stated in the contract which she signed. And definitely remind her that she still owes you two days pay. Perhaps enforce payment at the begining of the week of care until you find someone else. Good luck!
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The Following User Says Thank You to SummerLuvin For This Useful Post:
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I understand not wanting to lose your only client, but if she has under payed you, you HAVE TO deal with this. Why not just send her an email asking about it...something like, "Thank you very much for braving the bad weather to drop of your payment. I noticed that the payment is missing one day's fees and it would be great if you could bring a cheque for $xx on Monday when you drop (child's name) off. Thanks and have a great weekend!" Keep it short, friendly, but to the point and don't speculate on the reasons for the missing day unless she brings it up, at which point you can refer her to the contract she signed. Perhaps she just isn't good at numbers? I had a client like this who always made mistakes on cheques (well it was the dates as they gave me post-dated cheques) and I just pointed it out in a friendly way and they would change it...they hadn't done it intentionally.
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The Following 3 Users Say Thank You to sunnydays For This Useful Post:
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I will pray for you girl. I know how you are feeling and my hubby has been working minimum wage for the past 7 months. It really wears down a mans ego to be at such a low point. He has been studying like crazy and working to start a new career but in the mean time we need to pay bills. I'm so sorry you lost your dream home but remember it’s just a home and the most important thing is your amazing family.
You need to call this client and correct her right now, if you keep letting her away with things than she will fully take advantage. E-mail her and ask for either e-mail transfer or a cheque on Monday morning. I hope you fill your space soon but please tell her that she owes you. It's up to us to respect our business by being as up front as possible. Think about it would a massage therapist providing a service let you walk out of their office without full payment? No way!
You will feel so much more better when you have that payment in hand!
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The Following User Says Thank You to Skysue For This Useful Post:
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Euphoric !
Children construct their own intelligence. The adult must provide activities and context, but most of all must be able to listen. Children need proof that adults believe in them. Their three great desires are to be listened to, to understand, and to demonstrate that they are exactly what we expect."
Loris Malaguzzi
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The Following User Says Thank You to Inspired by Reggio For This Useful Post:
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First of all, I'm so sorry about your husband's employment situation and the fact that you have to sell your dream house to be financially solvent. That sucks!
As far as anything that happens with my daycare clients, I start conversations with 'According to our contract agreement....' In this case I would say to her that she signed an agreed to your contract and it clearly states payment is due. Don't be wishy washy, don't ever let it happen once or people will do it again and again. Be strong and confident where your business is concerned.
When I started in the business some wise home daycare providers who have become wonderful friends taught me that we are nurturers at heart but we have a business hat to put on when dealing with the parents. It's very true. I was pushed around and gave in my first year in the business but now I am very fair but definitely my contract is law. How will your clients think of it as a legal contract if you don't enforce it?
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The Following User Says Thank You to Momof4 For This Useful Post:
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[QUOTE=Inspired by Reggio;10410]Devil's advocate here [QUOTE]
That's an interesting point.
I took that wording as, for example: The way I work is payment is due on Friday for the week cared for.....I had your child Monday the 20th until Friday the 24th....money is due Friday the 24th and if you are short that week or 'forgot' and only if we both agree you could bring the money on Monday....otherwise see-ya!
I agree with the email to her and letting her respond if she doesn't see things the same way....we'll see.
OH AND TO ADD A BIT MORE - the entire family is on vacation next week....so dck won't be back in my care until March 5th
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Well, if they are gone, I would send an email and ask her to send you an email money transfer. I would word it just like Kangaroomama said; short, sweet and to the point.
I hope that things turn the corner (in a good way) for your family. Sending good wishes to you...
Also; I would begin to receive payment in advance. I never provide care unless paid in advance. Is it normal in your region?
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The Following User Says Thank You to mom-in-alberta For This Useful Post:
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Euphoric !
Children construct their own intelligence. The adult must provide activities and context, but most of all must be able to listen. Children need proof that adults believe in them. Their three great desires are to be listened to, to understand, and to demonstrate that they are exactly what we expect."
Loris Malaguzzi
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The Following User Says Thank You to Inspired by Reggio For This Useful Post:
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Thanks for that Inspired by Reggio - I will be making changes for sure!
I sent the email this morning and not sure what day they left for vacation but either way it's there...I'm just now thinking that she might play the "I didn't check my email" card.
ahhhh this in going to be one long week of waiting to see - do I have to put my war paint on today? LOL
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