Need help with finding my ‘backbone’ :mad:

[Crayola kiddies]

If the child requires a puffer and you have no knowledge of it and no instructions of when, how, what to look for ..... That's neglect as far as I'm concerned and I feel sorry for the child but you don't need that kind of drama in your life .....respect, Communication and consistency ! The key to happy days!

[Inspired by Reggio]

Oh ya on some many levels I would not be working with someone like that!

A) you do not come into my home without 'greeting me' or updating me on how your child has been that is disrespectful beyond belief ... let alone leaving without addressing the payment issue which you know dang well she GOT and is hoping you will not address again if she just 'avoids it' so she will not have to pay for it.
B) you do not leave medication in a 'bag' - it needs to be handed over to the provider and placed in a locked area out of reach of children
C) you do not leave medication without both verbal communication around WHY it is needed and written instruction on symptoms it is for / when / how often / how much to give and so forth

Yes I would terminate on all those reasons above - which are violation of my contract and policies - in fact she would not have gotten IN the door to my house this morning without the payment issue being addressed - if it was not IN her hand when the door opened with an apology for the misunderstanding I would have ASKED for it before she started getting her child undressed cause he would not be staying without PAYMENT.

[jazmic]

I would call and ask about the puffer just to see if you need to give it to the child. Although, personally, I wouldn't even go there unless you have written permission to administer medicine. Anyway, that phone call might allow you to ask if she saw the e-mail and mention the money she owes. Good luck!

[Inspired by Reggio]

I would call and ask about the puffer just to see if you need to give it to the child. Although, personally, I wouldn't even go there unless you have written permission to administer medicine. Anyway, that phone call might allow you to ask if she saw the e-mail and mention the money she owes. Good luck!

Yes this is a great idea - to start with the 'safety issue' of the medication being left without communication or instruction and than follow up with the payment issue - if you want to 'give her a chance' she has to tonight to bring it otherwise care will be terminated effective tomorrow!

[Spixie33]

Sounds like she was trying to 'signal' to you through her rudeness this a.m. that she is mad at you.

I would terminate and not feel bad about it. The only problem I have with terminating is a family that is really nice but for this to not even say hi and to huff off -let alone address the medicine or payment is too much. She is acting immature and being moody. I don't think I could deal with that kind of drama and you no one should have to

[Skysue]

I'm sorry to hear that she is taking advantage,

I by no means want to be rude or hurt your feelings (as I am a lot like you when it comes to confrontations) but this is your fault as you let her away with it this morning. You should have addressed the issue head on 1st thing.

I would have said I hope you had a great vacation? In response to my e-mail I hope you have come with payment? if she had said what e-mail then tell her to check it and that she is required to make full payment tonight or no care until payment is made.

I would still call and ask about the puffer and tell her that without written consent you can't administer and then ask about your e-mail & tell her them. Don't let this go one more minute or she will win. We show others how we want to be treated if you let her walk all over you then it's your fault.

It took me a while to find my voice in this business and now that I have I feel better about myself. Remember we are our own bosses and it's our responsibility to run a smooth business.

Let us know how it goes! Good luck!

[Mamma_Mia]

YES!

Well I just called her and it went straight to VM so I text her re: the puffers - she responds within seconds! This woman has nerve, "Yes sorry forgot to tell u 2 puff of blue one lunch and at dinner"..........sho uldn't​ that be the first thing you say when you drop her off?!

Now that I know she is getting text messages I will send her my email message via text and request payment tonight. If not then my suspension of care letter is ready for her on my hallway table.


What do you think of this idea - if she does pay I'll have a copy of my revised contract with the new payment policy? the pay ahead one....?

[Skysue]

Ummmmmm Dinner? What time is this child in your care for?

YES!

Well I just called her and it went straight to VM so I text her re: the puffers - she responds within seconds! This woman has nerve, "Yes sorry forgot to tell u 2 puff of blue one lunch and at dinner"..........sho uldn't​ that be the first thing you say when you drop her off?!

Now that I know she is getting text messages I will send her my email message via text and request payment tonight. If not then my suspension of care letter is ready for her on my hallway table.


What do you think of this idea - if she does pay I'll have a copy of my revised contract with the new payment policy? the pay ahead one....?

[Mamma_Mia]

Ummmmmm Dinner? What time is this child in your care for?

Until 6pm....yes I know rookie mistake, I'm kicking myself for a lot of things today

[Skysue]

Until 6pm....yes I know rookie mistake, I'm kicking myself for a lot of things today

I have kids till 6pm as well but I don't feed them dinner nor am I expected to?