Need help with finding my ‘backbone’ :mad:

[Spixie33]

YES!


Now that I know she is getting text messages I will send her my email message via text and request payment tonight. If not then my suspension of care letter is ready for her on my hallway table.


What do you think of this idea - if she does pay I'll have a copy of my revised contract with the new payment policy? the pay ahead one....?

Sounds like a plan. One way or another - things have to change

[Sandbox Sally]

Girl...fire her butt. TODAY. Without notice. I can't believe that someone would have the audacity to come into your home and not even give you the common courtesy to look you in the eye. Who the hell does she think she is???

You now have a laundry list of reasons to terminate immediately. This will not get better, I promise you. People this rude and disrespectful can't be taught manners.

[Mamma_Mia]

p.s. Thank you all for your support on this issue. I know I have a lot to learn but I'll get there!

[Mamma_Mia]

This is what I text her...

I think there has been some miscommunication between us. The last payment was missing one day's fee. As per the contract which you signed, fees are based on booked days, not attendance, therefore parents are responsible for fees whether a child attends daycare or not. I ask that you please have the owing "$00.00" ready for me at pickup tonight. Thank you.

At which point I will either hand her the revised contract & manual ***or*** the termination letter.

[Sandbox Sally]

A lot of us here are still learning...sounds like you're doing just fine!

[Inspired by Reggio]

Sounds awesome - to the point and professional!

BTW I have been in the field for 20 years and am STILL learning ... dynamics of what we have to deal with in this business are always changing

[mom-in-alberta]

What a beeeyotch....
It really does sound like this morning's performance was a very immature way to let you know that she's ticked at you. To which I say; who cares? Be mad all you want lady, a contract is a contract. She does not get to dictate how you will run your business.
The thing that would have put me over the edge is the puffer in the bag with no communication whatsoever. I don't know if you use medication release forms, but if you do, you obviously don't have one for it? I might have called/texted mom that she needed to come back and either fill that out or pick up her child.
Can I just ask; are you feeding this child breakfast, lunch, snacks AND supper? If so, I hope you are charging extra... Supper goes above and beyond, and in my mind calls for a premium fee.
Keep us posted!

[Mamma_Mia]

I know you're all 'dying' to know what happened

Last night dck's mom responded to my text at 5:22 - 3hrs later with:"owing? i paid you for the 3 days plus the hoilday...I took Friday off"

Me: "I understand you took Friday off but if I am open for daycare then I get paid. No offense but it was your choice to stay home....like I said before these are the terms you agreed to in the SIGNED contract."

She then text me again: I discussed with u before i started that when i don't work dck stays home with me. i don't get paid when im off. but that i would pay for the days she's there and that my work is not always steady so neither is the money" ((****While she just came back from Jamaica and had her head fully braided which I personally know is more that $100US to get done****))

I was fuming....you want financial sympathy? are you f'n kidding me?

ME via text again "I'm sorry that is NOT something we agreed on...if it was it would have been in the contract. I note everything down and that was not one of the things. I noted the late pickup for FREE, the 3 weeks vacation (((yes 3 vacations but is poor?))) for FREE and the fact that I'm feeding your daughter dinner for FREE. If we discussed anything about only paying for days she comes to me it would have been there too."

Then she arrives with a pissed-attitude and says: she only wants to pay for days dck comes because $$ isn't steady. I responded, I know what that is like. I have planned for your child to be here 5 days and count on that income...when you start short paying me that now puts me in a position of not being $$ steady either.

But I told you that she would stay home with me....I thought that was clear?

No you didn't say ...and not pay you. it was not clear. *****'s mom stays home with her daughter 2 days a week and spend quality time with her but she still pays me. so when you said **** would stay home with you I though ""aawww that's nice, spending time with your kid". Not that you were going to short pay me whenever you felt like it."

(((nice dig about not ever being with her own child)))

I you want to pay only when your child comes then that changes the daily rate.
HER EYES GOT HUGE.......

what do you mean?

the price depends on the # of days your child is here...its not $00 all the time...heck its not even $00 anymore. $01 for 5 days....$02 for 3-4 days....and $03 for 1-2 days. Then I told her "I'm already giving you a break in the price, I'll let you have the keep our original daily rate and not increase you + 6pm is extra time which would normally charge $5 extra a day + I feed her dinner which would have been also and extra $2 a day + you get 3 weeks vacation without having to pay me. Its normally only 2 weeks allowed and then its paying half the rate.....so I don't think you should complain. Here is my revised contract - either follow my rules or sadly find someone else."




Guess who showed up with her kid dressed & fed this morning with a extra set of clean clothes in the diaper bag??? I don't know if she's staying but I don't care anymore. This is MY house, don't boss me around in it.

It feels great to be back in charge!

[Spixie33]

I know you're all 'dying' to know what happened

Guess who showed up with her kid dressed & fed this morning with a extra set of clean clothes in the diaper bag??? I don't know if she's staying but I don't care anymore. This is MY house, don't boss me around in it.

It feels great to be back in charge!

Good for you ! *waves victory banner
Sounds like you put it all out there and let her know how lucky she was to get special treatment as it is

[sunnydays]

Yay! you found your backbone! It feels good doesn't it? Especially not caring if she stays or leaves...if I were you I would start advertising the space as she may be looking around for something else. Way to go!!!