Need help with finding my ‘backbone’ :mad:

[sunnydays]

I understand not wanting to lose your only client, but if she has under payed you, you HAVE TO deal with this. Why not just send her an email asking about it...something like, "Thank you very much for braving the bad weather to drop of your payment. I noticed that the payment is missing one day's fees and it would be great if you could bring a cheque for $xx on Monday when you drop (child's name) off. Thanks and have a great weekend!" Keep it short, friendly, but to the point and don't speculate on the reasons for the missing day unless she brings it up, at which point you can refer her to the contract she signed. Perhaps she just isn't good at numbers? I had a client like this who always made mistakes on cheques (well it was the dates as they gave me post-dated cheques) and I just pointed it out in a friendly way and they would change it...they hadn't done it intentionally.