Need help with finding my ‘backbone’ :mad:

[sunnydays]

I understand not wanting to lose your only client, but if she has under payed you, you HAVE TO deal with this. Why not just send her an email asking about it...something like, "Thank you very much for braving the bad weather to drop of your payment. I noticed that the payment is missing one day's fees and it would be great if you could bring a cheque for $xx on Monday when you drop (child's name) off. Thanks and have a great weekend!" Keep it short, friendly, but to the point and don't speculate on the reasons for the missing day unless she brings it up, at which point you can refer her to the contract she signed. Perhaps she just isn't good at numbers? I had a client like this who always made mistakes on cheques (well it was the dates as they gave me post-dated cheques) and I just pointed it out in a friendly way and they would change it...they hadn't done it intentionally.

[Skysue]

I will pray for you girl. I know how you are feeling and my hubby has been working minimum wage for the past 7 months. It really wears down a mans ego to be at such a low point. He has been studying like crazy and working to start a new career but in the mean time we need to pay bills. I'm so sorry you lost your dream home but remember it’s just a home and the most important thing is your amazing family.

You need to call this client and correct her right now, if you keep letting her away with things than she will fully take advantage. E-mail her and ask for either e-mail transfer or a cheque on Monday morning. I hope you fill your space soon but please tell her that she owes you. It's up to us to respect our business by being as up front as possible. Think about it would a massage therapist providing a service let you walk out of their office without full payment? No way!


You will feel so much more better when you have that payment in hand!