Need help with finding my ‘backbone’ :mad:

[Inspired by Reggio]

I would call and ask about the puffer just to see if you need to give it to the child. Although, personally, I wouldn't even go there unless you have written permission to administer medicine. Anyway, that phone call might allow you to ask if she saw the e-mail and mention the money she owes. Good luck!

Yes this is a great idea - to start with the 'safety issue' of the medication being left without communication or instruction and than follow up with the payment issue - if you want to 'give her a chance' she has to tonight to bring it otherwise care will be terminated effective tomorrow!

[Spixie33]

Sounds like she was trying to 'signal' to you through her rudeness this a.m. that she is mad at you.

I would terminate and not feel bad about it. The only problem I have with terminating is a family that is really nice but for this to not even say hi and to huff off -let alone address the medicine or payment is too much. She is acting immature and being moody. I don't think I could deal with that kind of drama and you no one should have to

[Skysue]

I'm sorry to hear that she is taking advantage,

I by no means want to be rude or hurt your feelings (as I am a lot like you when it comes to confrontations) but this is your fault as you let her away with it this morning. You should have addressed the issue head on 1st thing.

I would have said I hope you had a great vacation? In response to my e-mail I hope you have come with payment? if she had said what e-mail then tell her to check it and that she is required to make full payment tonight or no care until payment is made.

I would still call and ask about the puffer and tell her that without written consent you can't administer and then ask about your e-mail & tell her them. Don't let this go one more minute or she will win. We show others how we want to be treated if you let her walk all over you then it's your fault.

It took me a while to find my voice in this business and now that I have I feel better about myself. Remember we are our own bosses and it's our responsibility to run a smooth business.

Let us know how it goes! Good luck!