I'm sorry to hear that she is taking advantage,

I by no means want to be rude or hurt your feelings (as I am a lot like you when it comes to confrontations) but this is your fault as you let her away with it this morning. You should have addressed the issue head on 1st thing.

I would have said I hope you had a great vacation? In response to my e-mail I hope you have come with payment? if she had said what e-mail then tell her to check it and that she is required to make full payment tonight or no care until payment is made.

I would still call and ask about the puffer and tell her that without written consent you can't administer and then ask about your e-mail & tell her them. Don't let this go one more minute or she will win. We show others how we want to be treated if you let her walk all over you then it's your fault.

It took me a while to find my voice in this business and now that I have I feel better about myself. Remember we are our own bosses and it's our responsibility to run a smooth business.

Let us know how it goes! Good luck!