Sounds like we know where the daughter gets her attitude from. Yikes!! This is a respect issue for me as a daycare provider and person. I agree with all these ladies ~ they signed the contract. I am all about putting things in writing, I would put together something for them stating what the Mom has said..not wanting to pay, then state the contract that she signed and that payment not made in full will result in end of care effective..and put the date that you expect the payment. this lets them know that you are a serious business and that she can't walk all over you. It will either put her in line or give her the option to walk. either way, you know you gave them the option and you were professional.
It's not easy to stand up to people like this...and once they know they can ~ they will start picking at you for other things...like showing up late and sending their kids. Stand your ground and you will feel much better for it. Not easy so writing something is another way of not doing it face to face if your uncomfortable with that.
Good luck and let us know how it goes

































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