There is no "parents are entitled to non fee day" if their child is sick or visiting with a relative. If you are open, they pay. I had one family once try to not pay for 3 days that their grandma was visiting and watching their child. I said point blank. You missed three days in your cheque and you need to write me a new one. I tell them, if I'm open they must pay. And don't give them free sick days either. This is too much money you are losing. You are a business first.

If you let things like this happen and not have the confidence to say things to parents, you will eventually down the road find yourself resenting the parents and your daycare business.

Good luck.