Isn't it awful when somebody catches you off guard and you don't know how to respond? That happens to me all the time and I think of all the things I should have said later.
However, never in my business does that ever happen to me now and will not ever happen again. I learned lessons from the first families I took on who walked on me and never, never, never again!
Now, people have to tell me a month ahead if they are taking a day off and they are still going to pay full fees. I certainly hope that's your plan with this family, attending or not they pay full fees. If they think they can just tell you they are switching to part-time without discussing it in advance, well, don't allow it!
I know I sound like a broken record but repeat after me: ACCORDING TO OUR CONTRACT.......
Those were my words every single freaking time and you know what? I never have to say them any more because my families know I stick to the contract.
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