Quote Originally Posted by FlexFunCare View Post
...As soon as I'm done this new parent handbook (where NO stone is left unturned) it will be passed out with a smile and a promise that I am sticking to this NO MATTER WHAT!
Seriously life is SO MUCH EASIER when communication around everyone's role and expectations are clear ... I rarely have any conflict with clients around payment or providing anything .... most of my challenging in my program currently are that when I opened I had 'centre mentality' and thought I had to accept EVERY INTERESTED PARTY into care and took on a client that while they follow all my contract and policies we do NOT share the same values about child rearing and as a result they do things with their kids that DRIVE ME NUTS to listen to or watch and over the years are harder and harder for me to 'look the other way' about because it is starting to impact their 'behaviour' in the program because when they were WEE they followed my word and rules with little question but now I get 'mom lets me use those words' .... um ya well its fine if your mom wants to let you use those words but at MY HOUSE those words are considered RUDE and there are so many nicer words we can choose instead