I choose #1 and I'm sorry that I'm always preaching to be honest with the parents and make them work with you on correcting behaviours, but it's just the only option in my opinion. It's true that the screaming affects not only you but the other children in the daycare. It's exhausting for everybody.
11 months does seem to be the worst age. I remember playfelt saying that it was easier when mat leaves were only 6 months and it's so true. By 11 months these little ones know how to manipulate their parents, scary huh?

































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