Reggio hit it on the nail! I have also found that a family who originally said they needed care until 5pm (in the interview) once they found out that I was open until 5:30, suddenly made their pick-up 5:30 and I know that the mom is of at 3:15 and goes home to cook dinner before the kids come home. I have since changed my hours to 5pm, but not for them as it didn't seem fair...but I am regretting it as I really do think they could get here by 5pm and I end up resenting that they are at home cooking and I can't start cooking for my kids until after 5:30. It's my own fault though as I set my hours. Next contract renewal I may cut it to 5pm for them as well.