Quote Originally Posted by Cadillac View Post
What the HECK?!?!?

I was totally expecting your normal 'sending the positive vibes' thing from you.

Very disappointed Reggio . . .

LOL
LOL - ya sorry not on my A game this week

I have empathy for ya ... I just have no advice on dealing with 'employees' ... got a degree in Human Resource management cause I thought it would 'make' me good at dealing with other people but all it got me was a big ole pile of debt and the realization that while I like being in CONTROL I do not like being in MANAGEMENT which is why I am better suited to work ALONE

I been there done that as a Centre administrator being the 'boss' and having to take the 'blame' for other peoples behaviour and choices and deal with angry parents in the office in centre care about things that happened when I was not even IN the building because I was supposed to be able to train and motivate others in how to do their job and wave some magic wand and make everyone happy and all the staff 'competent' ... I realized after many years I do not know HOW to motivate others to have common sense - to know that when at the park your eyes need to be on more than one child at a time that when caring for children that even when doing an activity with one you need to be able to scan the room and know at all times where everyone else IS and most off all you need to be able to multi task to meet the needs of multiple children at the same time and so forth .... IME it is just something you HAVE naturally or you have to ACQUIRE by getting hit by the swing often enough and having to deal with the wraith of that angry parent yourself verses having a boss 'fixing' it for you.

Perhaps making HER talk to your client about her dropping the ball and making it RIGHT with your client not much to do with the lady at the park since you cannot recognize the her to talk to them...hopefully she can learn from this as a lesson in 'professionalism' while out and about with the group?