My first question is ok tell me about the kind of care you are looking for - this elicits everything from their hours, days, previous horror stories as in anything different than to their priorities of no tv or only adult scheduled activities - ie not just play. I like starting with such an opened ended question because it tells me a lot about the family and what is foremost on their mind. Then I can procede from there to get the answers I need as well as let them ask more questions. It also starts out on a casual basis rather than ok here is my contract lets go over it step by step and that should answer all your questions - what that does is scare the whatever out of families as it becomes too much info in a short space of time and too many do and don't commands.

































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