When Client/Provider relationships go wrong . . . .

[Cadillac]

My story:
Pay day: parent texts me to let me know she would like to change her pay schedule. I say sure we can start that next month as I've already budgeted for her payment today. She wasn't happy about this. I was paid though

Monday: Mom's first day back to work after maternity leave. Her children (who have been coming part time - one for over a year and one for a few months) will be starting full time with me.
Mom drops off the children quickly and refrains from speaking to me too much (still angry I assume) Monday is rough. The older child is having a hard time with the change and the young one is sick AND teething.

Tuesday:
Again, a very rough day. Little one can't be put down without sobbing and sleeping a LOT, older one is acting out her frustrations with the change and the other children are lacking the attention they need. I have to call mom at 4:30 to tell her I think the little one has a fever (My thermometer was left at my parents the weekend before). She bring a thermometer and the little one has a fever of 102.6. She stays and chats for a few mintues so I'm satisfied that our relationship is not tarnished too much due to Sunday (pay day)

Wednesday:
Little one is beyond herself. She can't be put down and is crying even in my arms. At 11 am I check her and her fever is 103. I have to call mom from the office to get her. By the time mom comes the fever has dropped (because I gave her tylenol) and she is quite happy to see mom (of course). I got the feeling mom maybe thought I was calling her home unnecessarily.

Thursday:
Mom texts me saying she doesn't quite know what to do (bring or not). I start asking questions to gauge whether baby can have a positive day here. Mom takes offence to my remark that if she is sleeping already after only getting up a couple hours earlier that maybe she is not ok. I get an irritated text back so I call to explain myself. She starts screaming, swearing and cursing. She refuses to let me speak and hanging up when she is done. She keeps both her children home. I ask for a call before the weekend is over to chat. She calls right away. The chat does not go well. I get a slightly condescending apology/this is how I feel email later on which I acknowledged receipt of, but did not formally reply to, as there was no way to answer without getting into a pissing match

Friday: Mom emails me that she would like to drop -off the children outside my business hours a couple days out of the week. I have to say no as it just doesn't work for me or my family.

I'm just waiting for the two week notice letter . . . . . .

comments?