Late Payment #2

[mom-in-alberta]

Re: PC, you don't even need to go to a kiosk! We set ours up online. PC is actually considered one of the major banks now.

And I would also give this family a final warning and let them know that it will not be allowed to continue. They signed up, and I presume they knew about the payment arrangements in advance. They do not get to dictate your contract.
I would ask mom to ensure that dad has been filled in on all points of your handbook or agreement, to avoid any future miscommunications.