Late Payment #2

[dodge__driver11]

I have a family that I love a lot that I charged late fees to yesterday because they were (Her pick up time is 4:15, and she got here at 4:27) 7 mins late picking up thier son. I charge a 15 dollar flat fee, and then a dollar per min after... (I give 5 mins grace then start charging).

She came this morning with cash in hand...Because I will not take the child until late fees are paid. She owed me 22 bucks for 7 mins....And she knows that I stick to my policies.


I learned very fast that if you do not command respect that people take a mile from you.

[Mamma_Mia]

What worries me in all of this is that she's "fighting" you back on your points. She should be saying sorry 1 million times for forgetting and rushing asap even offering the EMT the money to you! NOT making you wait TWICE and NOT blaming you right away....she could have al least asked "did Johnny have SS put on him?" instead of a YOU DIDNT.....know what I mean??

This is sounding all to familiar to me and that family isnt here anymore!!

I'd have a firm talking to NOW with her about the rules and say X Y Z would have been grounds for termination already but since were new at this lets try it again.......& remind husband at drop off as well since clearly they don't communicate with eachother re: daycare.

***********
My dcp was short by $20 last week, she gets her money from the bank teller in a sealed envelope with the amount written on it. I text her when I noticed and she was in shock and willing to bring me the owing money at 10pm or said the very next morning and kept saying sorry, honest mistake, please dont think anything is wrong etc etc. The bank teller made the mistake - anyways seeing how sincere she was I said it's ok to just bring it on Monday at drop off....NOW if she was giving excuses or didnt offer to bring it asap I would at that point say you HAVE to bring it NOW or no care.

[dodge__driver11]

Time to switch banks Reggio ; )

no kidding eh

[Inspired by Reggio]

Time to switch banks Reggio ; )

Nope I am too cheap to pay service charges to banks ... I like PC banking cause I earn free groceries each year .... I save up all my points for December and typcially have over $350 in free groceries to get all my baking supplies and turkey and so forth - this is more of an incentive for me to stay with them than the convenience that EMT would offer ... plus I do not pay service charges to access my money like most banks!

[Crayola kiddies]

Um Reggio ..... I'm with pc banking too .... And they do EMT ..... You get all incoming emt's free and you have to pay $1.50 for an outgoing .... Mine are all incoming. Check it out !! You have to go into a kiosk and get them to set it up with your email address. It's that simple .

[mom-in-alberta]

Re: PC, you don't even need to go to a kiosk! We set ours up online. PC is actually considered one of the major banks now.

And I would also give this family a final warning and let them know that it will not be allowed to continue. They signed up, and I presume they knew about the payment arrangements in advance. They do not get to dictate your contract.
I would ask mom to ensure that dad has been filled in on all points of your handbook or agreement, to avoid any future miscommunications.

[Inspired by Reggio]

Um Reggio ..... I'm with pc banking too .... And they do EMT ..... You get all incoming emt's free and you have to pay $1.50 for an outgoing .... Mine are all incoming. Check it out !! You have to go into a kiosk and get them to set it up with your email address. It's that simple .

Really - cause I tried it when I saw it on my online options - but it would not work ... and well got frustrated with the on the phone CS cause they did not know what I was talking about and the lady told me it was just for CIBC customers and the template for the online banking was the same :roll:

Might have to go into a kiosk and ask for help cause cause I would love to be able to offer this option to clients!

[Crayola kiddies]

Cool ... Thanks MIA .... That might have been an option when I set it up but I am pretty much a technology idiot !