It can be so annoying for sure when parents pick up on what in our opinion is a minor issue and turn it into something major. I like to find articles online that talk about some of the issues like biting, fighting, toileting, feeding, milestones, etc. and give those to parents. It helps them to see what is "normal" and hopefully relax a bit.
It is also important to separate your feelings about the parts of your program. She didn't comment on the meals you served, the crafts you do or the program you offer so even if you do do a wonderful job of those things remember that there are other parts of the day that are just as important. She was commenting on what happens during freeplay and in this case her child got hurt. For the next little while till the family settles down or the child gets an injury at home and they see that injuries happen even with supervision it might be an idea to make sure that you are not using freeplay time to get other parts of the program ready and instead being ready to step into the play sooner before it comes to blows for the girls. In fairness to your daughter it will mean stopping the other child from being the bully and taking toys away. If the girl isn't a bully your child will have no reason to accidentally injure her while protecting her rights and problem solved - at least for now. Sounds like you are going to have to teach social skills, how to be a friend, sharing, give and take, etc. to this little girl because she isn't getting it from other sources. Sad for her.

































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