Quote Originally Posted by Inspired by Reggio View Post
See this confuses me - it takes 10 seconds how can they not 'have time'? And plus because the change was 'my fault' I do not take issue with having to 'take control' of fixing it so to speak - however I do not let them drop off their child or pick them up without having done it - the day before payday when they arrive I hand them the revised cheque and say 'please initial this so I can do my banking tomorrow' and if it is the other spouse who has to do it I send it HOME to do so that it can be brought back the next day - if they FORGET than it is no different than any other late payment issue bring it by pick up or you will be charged a 'late payment fee'.

Honestly I have never had a client who wanted a 'credit' most of them are eager to get their $$ bank in their hands if I have closed unexpectedly for something???
Most parents don't have such terrible time management skills. This particular parent has the "later, I don't have time" attitude with most things these days. She happens to be an engineer and so is her husband so the money in her hands is not something she really cares about at the time, just when she get's around to wanting it.

I can not allow them to drop their child off, which I have done in the past. I asked the parent to sign the cheque before they left and she said she didn't have time so I said for her to take her cheque and bring it back to me signed. She did do that, on Tuesday. I can only guess that since she was angry with me about bugging her to sign it she made sure it was late. She took a couple of days off work, the Friday and the Monday and I charged her a late fee before care resumed. It was a complete pain in the butt.

I can't not allow them to not pick their child up.