To answer the second question - not sure how I would handle things if we were leaving on stressful or not ideal terms - I would like to HOPE I would keep my emotions out of it and treat the child the same as any other child leaving has been treated - however I am human being as well and sometimes it is hard to go above and beyond if you've been left feeling disrespected or undervalued by a client!

So for example I might not buy a pissy client the digital frame and just give them the flash drive or instead of the 11x20 canvas do something similar with a cheaper scale like a paper version?