Another thing that can happen with emails is that new caregivers or prospective caregivers can email pretending to be parents and get all your info by email so they can set their own rates, policies, etc. I always ask them to call as well so that I know they are a real parent and I can get more of a feel for the family before setting up an interview. If they are not willing to call, then I see that as a Red Flag for me and I don't bother with a bunch of back and forth over email when it can all be discussed more easily through a quick phone call. I had one parent recently who asked a lot of questions over email and ignored my requests for her to call and eventually she did call and I ignored my gut feeling that she would be a pain...she interviewed, tried to negotiate my contract etc and it was confirmed to me that parents who ignore your request to call right from the beginning are trouble!