Oh I love this vent! I also have a family who, although they are never late, use all of their time when I know the mom gets of work at 3:15 and goes home to cook dinner before they come to get the kids. Their kids are the first to arrive in the morning and the last to leave in the evening. I have given them notice that their pick-up time is changing from 5:30 to 5pm as of September (everyone else picks up by 5) and they complained a bit, but said they will do it. I always remind myself that I did it to myself by setting my hours the way I did, but I relaly don't think I would mind so much if I knew that they couldn't get here before 5:30 due to work...knowing that they are at home or out having a coffee etc is hard...especially when they other kids leave and these little ones start clinging to me and asking for mama It makes me sad to to think that they go home eat dinner and go to bed...spending all of an hour with their parents. They are lovely, sweet boys, but tend to be clingy and I think this is the reason. In future, I will stick to hours I can handle even if I know the parents are doing their own thing...that way I won't feel like this! By the way...20 minutes late because of a soccer game ?!!!! I would definitely be charging late fees for that!