Well, Reggio is so right! There would be NO WAY IN HELL that they could get away with that with me. That's 2 strikes out of 3, and they would know it.

You tell me that either gf or dad is picking up, and you warn me that you're going to be about 5 min late, and then turn up 20 min late?! Ummm....do you NOT want to spend time with your child. They would have received an earful from me. AND....they would need to pay the late fees at drop-off in the next morning of care, or no care for the day until those fees are paid.

Then for the mom that decides when she gets to drop off? Umm....no, that's NOT your scheduled drop-off. That would also not work here, because i have school-agers in the morning before others come for the day. So right now I'm 'full' in numbers and then school-ager will get on the bus at 8:40, and then the other child will come after 9 a.m. If that mom decided to drop-off at 8:15 without me knowing, I wouldn't be able to take her child in until after the other one left.

You have to be the boss of your business. YOU'RE letting this family USE YOU. Wake up, and be the boss.