Happy Birthday and AWESOME present - my 2nd and 3rd book of that trilogy just arrived today from Amazon - I am excited!

I agree that there are some horror stories that float around about how little people value the important service we provide that makes my toes curl - I too know that I am blessed to have all my clients value and respect and show appreciation for what I do - even the one I do vent about on occasion are awesome 'clients' - pay on time, bring tokens of appreciation, big bonus at Xmas and flowers on others .... I just struggle with the child's personality which cannot be 'helped' persay but the way the parents 'parent' that personality does not HELP and makes it worse which is frustrating to watch!