I also changed my hours of operation to be 7:30 - 4:30 and extended hours before or after that are as contracted on an individual basis ... cause when I was open for 10.5 hours people felt it was fine to drop off later than contracted and than stay for their full nine hours still when I was not 'expecting' it and should have been done 'earlier' that day and had made plans based on that!
All those 'minor' things when it is one person who does it occassionally that turn into a huge MAJOR issue when suddenly all clients think it is ok to be doing and before you know it you have no routine or consistency and you have stressed children at drop off and pick up time who are acting out with negative behavior as a result
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