At this point I woun't care that he was quiet on the couch. The point is that you told her he has to arrive at a specific time and she ignored YOUR rules showing YOU no respect. That is what pisses me off.
I would for sure talk to them at pick up....heck I would even issue a written warning. You are to arrive with your child at 11:30am FED and ready for his nap to follow OUR schedule. If they can not follow your house rules than....oh Judy...."NEXT".
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