Never had bed bugs but about three years ago my daughter came home from school with lice. I know exactly how you feel. Not only does something like that make you feel like a massive dirt bag, but your business is truly effected. Making the phone calls to all my parents felt really embarasing until I talked to the first couple parents and they were so understanding. i closed for the rest of the week to do a major overhaul of the entire house floor to ceiling. cried my eyes out for my daughter, stayed up allnight long washing the laundry, bedding, carpets. burned all pillows and bagged all the kids toys. crazy crazy crazy. (big germaphobe) none the less, no parent left my care over it, they were all great and understanding, it cld happen to anyone! maybe that one mom is just stressed over the new job.