You do not have a contract you both sign as 'agreement' to the service being provided and fees being paid by them?

Contracts generally as a minimum outlines the 'key' financial end of things around the days and hours of care they are committing to, the regular fee for those days, fees during illness, vacation and any other closures, late fees if they arrive after committed to hours, late charge if they do not pay fees on time, any NSF fees if a payment bounces and finally procedures around and the notice policy or grounds for terminating the contract without notice for either party' ... some providers also have their program policies signed off on in the contract as well like nutrition, potty training, nap time and so forth. I have the financial contract signed and than the last paragraph states they have been given a handbook and we both agree to adhere to the program policies contained within it ~ saves me the paper of having to print that out cause I send it electronically