Mamamia, the provider needs to check the box on her listing that allows reviews to be seen. There are several reasons why she might have that blocked. Not all relationships work out the way we would like. Not every caregiver and every daycare home is the right fit for a family or particular child. Just because one family had a bad experience does not mean it isn't the ideal space for another family including the other 3-4 or more familes still in care with that caregiver. To allow this kind of negative "complaint" review gives the wrong impression of the caregiver. Also some caregivers do not know they need to check the box - I didn't at first until a potential parent asked why I didn't have it available and I realized I needed to change the settings. Go ahead and email the potential caregiver and give them a chance to explain or to unblock the link. Do not discount them even if it is a negative review because it just might be the right situation for your family.