I have a family, who when they contracted care, said their drop-off time would be 8:00. My operating hours start at 7:00. Lately, they have been dropping their child off closer to 7:30. Now, obviously it's still within my operating hours, and they never use more than the 9 hours alloted regardless of drop-off time--it's just more of an inconvenience for me not knowing what time they are going to be here. For example, today, I had a little one with a heat rash that I had in the bathtub this morning to cool down, when they showed up at 7:30 instead of 8. If I had known they would be here at 7:30, I wouldn't have had a kid in the bathtub at that time! Should I say something or not?