Yes ~ this is why I hate 'flex care' because everyone defines it differently .... to me it means that they do not have a CONTRACT with me at all it means that they call up and say 'do you have a space and if I have someone sick or on vacation I say 'sure' but if I do not than well SOL find someone else on your 'list' of flex care people to call .... but for others they define it that they are expecting a full time space to just BE THERE for them but yet are only expecting you to get paid for when they 'need' care and therefore you are expected to forgo income for the privilege of serving them ~ why would anyone want to do that????

I get that this might seem 'better than nothing' when you are NEW and empty and trying to get started but it is not a long term viable solution unless you business plan is to not be 'full' in the first place and you can forgo this income without feeling 'upset' about it OR if you define their flex care plan with you as truly no commitment on your part ~ they are just filling in an 'empty spot' while it is there and if they use it they pay for it and if you find someone else to use it it is not there for them then!

I agree with Judy and the others that in the absence of a 'clear' definition of your flex care agreement you need to either have her make a minimum commitment of however many days you can afford to not have her paying on the others and draw up a contract on that OR you need to terminate her entirely and give her the option of operating without a contract where she is truly 'on call' meaning that if the space is there she can have it but if you are full than you turn her away and she only pays for the days you are available to her ~ but if she wants and needs the space to be there for her 'just in case' than she needs to PAY FOR IT!!!!