They cancelled!- Deposit

[apples and bananas]

That's a tough one. Unfortunatly in our business word spreads. In my area I get referalls all the time because I'm fair. Although my policy is the same, if they gave me this much notice I may be inclined to refund it. I know it goes against my policy and we wonder why we have these policies if we don't stick to them, but, some of it is customer service too. I think this is a reasonable amount of time, I would love for that client to refer someone else to me, I wouldn't want to burn a bridge. September is easy to fill in my area so I wouldn't be out money... but your area might be different.

Think of it from both sides and how the "bad press" might affect you in the long run. Only you know if you can afford to give it back and if it would affect your name in your area if you choose not to.

[Dreamalittledream]

That's a tough one. Unfortunatly in our business word spreads. In my area I get referalls all the time because I'm fair. Although my policy is the same, if they gave me this much notice I may be inclined to refund it. I know it goes against my policy and we wonder why we have these policies if we don't stick to them, but, some of it is customer service too. I think this is a reasonable amount of time, I would love for that client to refer someone else to me, I wouldn't want to burn a bridge. September is easy to fill in my area so I wouldn't be out money... but your area might be different.

Think of it from both sides and how the "bad press" might affect you in the long run. Only you know if you can afford to give it back and if it would affect your name in your area if you choose not to.

I would have to agree