Quote Originally Posted by michellesmunchkins View Post
What do you ladies suggest for those who are arriving early but your already open. This client is leaving in a few weeks, but I have others who are doing this as well. Technically, I am open at 6am. Her scheduled drop off time is 8:15. For the last few weeks they have been showing up at 7:35-7:45...no need for it since nothing has changed in their lives. STill the same commute etc. So technically I am open, but now she is getting 30-45 minutes of extra care without even asking me.
This I would address in a few ways ~ a conversation that went something like ...

'I have noticed that there has been a gradual change in drop off time for XXXX resulting at earlier and earlier drop offs which is posing some challenges for the program. First as discussed at beginning of care I feel strongly that children need and thrive in consistency this is why upon enrollment we 'set' hours of care in our contract for service, second my arrival and departuress work best when 'staggered' so that there is proper parking spaces, room in the foyer, opportunity for me to support a child into or out of the program and so forth which is why I set hours of care upon enrollment with each new client to help plan this, also I plan daily activities and when to start and stop new things based on my hours of care so children are not arriving right at the end of something they will not be sad they missed or leaving in the middle of something 'fun' and finally I need my hours of care and actual care to match as close to possible for my record keeping and tax purposes of use of home for business and so for all these reasons I need you to please STICK to your hours of care as per our contract ~ if you need to CHANGE these than we can discuss that however if you are needing MORE hours than previously agreed up please note there would be additional fees because the fees your contract currently state are reflective of the hours agreed to at that point of signing that contract and how they fit into the aforementioned criteria at the time."