I would just start over Take one last try at the Mother that you need payment from ie; send her a notice of the highlighted statement in your contract where it says she needs to pay, and a copy of where she signed it! Give her 'x amount of days' to pay it. If she don't, just lump it up to a bad experience and move on. As for the late parents, I would send a letter stating your drop off times. Maybe if the child isn't dropped of by a certain time, you are unable to provide car for that day. Be clear and persistent with your policies. Maybe stating if it happens again they will be terminated. Sometimes parents need that reminder to straighten up! I had to do that with one parent that had 2 no-show's with in a week and a half! I would start advertising to get some more kids, and when you do get more kids..if you are still having trouble with the late parents you can terminate them and use their spot for parents that will respect you!