Ya ~ once I am full I just thank them for their interest and tell them the spaces are currently all full, I ask them if they would like me to keep their contact info should something change (aka go on the waiting list) as well as asking them if they would like me to share their childcare needs with my local network to see if I have a peer who might be able to help them.

for the waiting list I keep a little Excel file that I keep the date they contacted me, when they wanted care for, ft or pt, hours care needed, name, contact info phone and emails and child's name and birth date and any other 'comments' they made that I might want to remember ~ aka looking for special diet or what not. I remind them if they are truly interested in care at some point to also keep contact to see how openings are looking ~ if they do I make note of that and for those who do not after a while I just 'delete them' assuming too much time has past and they must have secured a spot and forgotten about me