Of course we have personal lives and families and we run into personal problems now and then. That's why we must make sure we have understanding and respectful clients who view us as humans doing our very best. But we must be professional at all times to keep a good reputation.

I have three personal paid days in my contract but I never use them. Some year I may need to use them and I hope that my clients will be understanding. As Sunflower mentioned, if you have a chronic problem and regular appointments and you tell your clients up front so they can make arrangements then that is being professional. But I wouldn't take the children with me to appointments like that.