I personally would not work without a contract ~ it helps protect both the client and yourself from things like this kind of conflict ... I agree with the others that just because you did not have one when you started with this client does not mean you cannot implement one NOW specially since it sounds like she obviously needs some education and guidelines about the 'rules/expectations of clients' in your business!
Explain to her that THIS is how things work ~ you are committing to the SPACE and if you want it to be secured for you ~ you pay for it. If she pulls for August she PAYS for the space otherwise you are free to FILL IT with someone and therefore a space will likely not be there for September!
I have had teacher clients in the past who wanted to pull in June and expected the space to just be there for them in September again ~ even some were so 'confident' people wanted to serve them that when they were told if they pulled the spaces would be actively filled by others and therefore they were taking a risk that spac likely WOULDN'T be there come September ... and sure enough they would 'take their chances' and than they would than be shocked to come the end of August to make arrangements to 'return' and have no care cause the program filled up over the summer with others willing to put their $$$ where the spot was and invest in the security of the spot being there for them when they needed .... you snooze you LOOSE!
If you do not WANT to serve her anymore than use this as a reason to terminate her ~ draw up a letter saying that 'since she has changed the verbal agreement and is pulling her child from care for the month of August that she is therefore 'terminating' the current verbal agreement and as a result her spot within the program is null and void effective X date' and do not offer the opportunity to pay for August and just find a new client who is a better match for the program.

































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