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    Starting to feel at home... Toregone's Avatar
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    May 2012
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    Edmonton, AB
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    Parent requesting refund - What should I do?

    Hi,

    I recently terminated a child and gave a months notice. The mom calls me this morning and says that they will only use care until the 17th which is 2 weeks from when I sent them notice of termination and that she will need me to refund the remainder of the month.

    My way of thinking is that if you do not use the full notice period I provide than that is your option however you will not recieve a refund. Care is available until the full notice period is over. The only hang up is in my contract I stipulate that I must give a minimum of 2 weeks notice and in this case I gave a full month. I don't need the money but I don't feel I should have to refund it.

    She asked this morning to shorten the notice period to 2 weeks from date of the letter I sent her but that is 9 days from now. Not exactly long enough time to fill the spot. I also stipulate that parents need to provide me with a minimum of 2 weeks notice, otherwise fees are still payable that month in full. I think she's now giving me less than what the contract stipulates. Or am I just being a bit picky/bitchy? I'm in a bit of a mood this morning and have been known to be a little cranky with people when that happens lol.

    What would you do? The mom wants me to call her back within 2 hours to discuss this.
    Last edited by Toregone; 08-08-2012 at 11:03 AM. Reason: Thought of something else to add.

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