i totally agree with Samantha, I would purposefully return her call at your convenience. You have already terminated her, so really...not much to discuss. What did she say when you gave her the month notice? How long ago was it? If she wanted to make it two weeks, she should have decided that then. Sounds like she has finally found a replacement and has used you until she didnt need care anymore. IF she doesnt put up too much of an arguement I would just inform her: I gave you enough time to find someone else for care and I now need enough time to replace your child. I would attemp to keep the payment on principle alone, however...IF she puts up an arguement just refund a week or two and move on. In this business you have to concider word of mouth, if she gets upset enough she really could spread lies fast!!!! Either way you choose, I think its right for her to stick with the contract and pay you what she owes. Does your contract state if terminated they owe for that 2 wk period? if she is telling you right now she wants it lowered to two weeks, concider the two weeks starts NOW, wont that allow you to keep the last 2 wks pay?