Bummer.

[Lou]

I recently had an altercation with a parent regarding fees. She had booked her 6 year old for every Wed and Fri for this summer and as of today, has not used a single one. After I went after her for payment, (which she had agreed to pay regardless of absences of course), she apologized blah blah blah what is the total I'm owing I'll send you a cheque today. When I told her the amount she said "Well, that seems a bit much, considering I didn't use any of the time" To which my response was "In the spring you booked every wednesday and friday for the duration of summer, which means I turned away other interested families for that space. That is a lot of lost income on my part, income that you agreed to pay regardless of absences (this is where I inserted our email exchange regarding this topicin the spring). I am not a bored housewife looking for extra gambling money, this is a business that I work very hard on, and it is my income with which I pay my bills. This is the total." (and I laid out every day for her with the daily fee beside it)
To which she profusely apologized and instantly sent an email transfer in the amount owing. lol. This is a parent from my daughter's school by the way, which is why it may not be so professionaly worded. More of a friend (big mistake #1), than a client. But I felt so much better after I stuck it to her.