When I started this business I had a disagreement with a mother over "school bus drop off" anyway, things ended up pretty heated, she began yelling at me over the phone and said "you work for me, I am your boss, you have to do what I tell you!" so i said........come get your kid!
Wow...that is beyond messed up!!
Regarding the part timers...yeah I understand that, but it's pretty hard to schedule more part timers (I already have 2) while keeping within my 5 kid maximum.