I would respond by saying that you had a discussion with the child about it and she told you that she cries because at home she's a baby and babies cry. I would go on to tell them that you have been encouraging her to do more things for herself such as eating with utensils, and what ever else you have been working on, stress how important it is as these are things she will need to master before going to school. Tell them the linger they linger in the mornings the longer it takes for her to settle and every day the cry jag will last longer cause she is learning by crying they stay and hug her. Stress how important working in these things are for the child's self esteem .... just some suggestions ....

Oh I dont know some parents are just clueless