hmmmm! I would ask the family first. not for permission but, have they told you they are coming from another place? ask why they are leaving? THEN, call the provider and get her comments. you dont have to ask the family if you can call the provider, but for sake of causing huge issues between them and the other provider, I would feel around to see if they have informed her of looking for other care first. Always checl up on people who are moving from one to another.....you can learn ALOT!!!!!