Samantha I am not sure what to advice ~ that is horrible and petty

I know that there is a 'reply' option on the reviews which is supposed to be for rebuttal of negative reviews .... as well as you can 'turn that feature off' so that there are no reviews showing for anyone viewing your ad ~ you can make a note ON your ad that you have turned the review option off due to 'spam' and that reviews and references are available in person for any interested clients?

Although there must be a way to 'remove' a blatantly vicious and hurtful reviews by the admins of the website?