Alright, so to sum up the last post -

My son had a fever of 103.8, I had to close the daycare. One of my moms said I hadn't given her sufficient notice (11 hours) and that she wanted me to transfer her child to someone. I couldn't.

Since then, I have sent her four texts (about different subjects) the last one requesting we take a moment or two when she picks up her son to go over basics that we haven't yet discussed - who I should call first if he needs to go home, backup care, things like that. She never answered me. I sent TWO emails. No response. I called twice, no answer. She picked up her son today, made pleasant conversation but then seemed to remember that she was mad and just walked away - no goodbye nothing. She's usually very nice and pleasant.

I'm not sure what to do. I need this information from them, so I guess I will send home a form for them to fill out. Mom is CONSTANTLY late picking up the kid, but I chose not to discuss this issue right now because of what just happened.

What should I do? How can I get her to communicate? I am obviously looking for a replacement (thinking they might be doing the same thing) but I would like to open lines of communication considering things are slow right now and for the little while that he is still here, I don't want to be bitter and resentful.

Any suggestions? What would you do in position?